Thanks for the prompt response to the order. It's pretty obvious why you guys have such a good reputation for customer service.
S.D., Holly Ridge, NC
I would have to rate the customer service from your company with the best I've seen in the past several years from any company, large or small. I once worked for a company which strived to give its customers what it called "astonishingly good customer service." Few companies ever attain that level, but based on my experience I'd say that you have achieved it. Many thanks!
A.F., Honolulu, HI
Looking forward to doing business again with you in the future! You have my vote for most supportive online surf supply business!
M.W., Honolulu, HI
Aloha Murrays,
Thanks for shipping out my Gath helmet. Wow! Ordered it on Friday and received it well packed on Monday. That's service. Susan was very helpful and a friendly, knowledgeable technical staff steered me into the right buy. I'm pleased and plan to order again. Keep up the good work.
L.P., Kauai, Hawaii
This is great! Thank you for the great service!
N.V., Portsmouth, RI
I got the package today. Thanks again for your help. Of course as always when i need something else you guys will be my choice. Thanks for the great customer service and excellent products.
J.M., Owasso, OK
Thank you!! I will shop @ Murrays again.
L.R., Costa Mesa, CA
I live on the East Coast and people sometimes ask me why I deal with Murrays, a West Coast marine supplier. The answer is simple: excellent phone contact, quality custom rigging, and fair price. That is three for three.
T.P., Tolland, CT
Just want to let you know that I had an excellent customer experience. Thank you to Tom, who was so helpful, charming and good-natured on the phone. The order arrived in perfect condition 2 days later!!! I was amazed and my son will have his birthday present on time. It's so wonderful to have a quality experience in a world debased by low standards and demoralized employees. Thanks!
J.V., San Francisco, CA
I LOVE how Murrays looks at an order and calls me to verify the parts I am ordering are actually what I need, not just what I "think" I need. You guys saved me last spring from ordering the wrong wing covers for my Hobie 18, and made a great suggestion this time about using stainless rivets in "strength" areas vs. aluminum rivets (although I still needed both). I truly appreciate a company who is looking out for me and making sure I get the correct parts. Even when I screw-up your staff has helped make sure I don't, and my Hobie repairs are all the faster and smoother because of it.
C.C., Haslett, MI
I have been dealing with Murrays for over 7 years and it always has been a pleasure to deal with them. It is nice to be able to talk to someone who knows Hobie cats and I do not hesitate to recommend it to all my sailing buddies here in Savannah! Thanks for a great experience.
H.B., Savannah, GA
Just wanted to say thanks to Doug for taking the time to explain all why’s and how’s of properly equipping my recently acquired ol’ Prindle. Looking forward to getting the thing wet!
R.E., NJ
Thank you all so very much for your excellent service and professionalism. I have been a customer since last fall when I bought an old Hobie 18 and you folks have been irreplaceable in my efforts to get it back in shape. You have always had what I needed for my boat, everything has arrived on time and in proper order, and the staff there has gone out of their way for me a couple of times in order to get me what I needed or to answer my questions. I am a customer for life and will recommend you to everyone I know. Please tell everyone there that they are a cut above the rest and to keep up the great work.
T.B., Greer, SC
I would like to say thank you for the attention given to my order. Although it was so small, I received two phone messages updating me on the out of stock status, and I still received it in only five days, with a reduced shipping charge to boot. If this was all Tom's doing I would like to say thank you very much, and to all you at Murray's -- I'll be a repeat customer.
A.D., Boca Raton, FL
I placed my first order with Murray’s for a few items for my Nacra 5.0 and was very-very pleased with both the polite and professional way Stan helped me with the ordering process as I couldn’t order on-line do to computer problems. My second order was placed I believe a week or two later and I had the pleasure of talking with Steve-- same great service even when I challenged Steve on the price of an item he pointed out the reason for the cost in a polite way and convinced me that I was purchasing a high quality item. As a Purchasing Manager for thirty years in a high tech field, I deal with several vendors daily and have to say the customer service at Murray’s is well above and beyond the norm... truly a pleasure to deal with.
G.B., Toledo, OH
Wow, You people are fast!
J.B., Orange, CA
What would Hobie do without you guys??
C.B., UT
You guys continue to be sooooo awesome. You treat a little dinky order like mine as if it were the best one of the month. Thanks for your continued great service. I got the stuff already and is exactly what I wanted. Good prices too ... I looked... yours were the best value (again!).
D.K., Grand Haven, MI
I got my order by Fed Ex today and everything is in perfect order. Please give all your staff a pat on the back for me and especially Stan because he was awesome in helping me put my Prindle 18 back on the water! I will definitely be ordering from your company again. And thanks also for tossing in the catalog. You guys have a great "4th" and thanks to you all,
I will be also! Your newest loyal customer....
B.D., Kannapolis, NC
Thanks, Murrays for your great service. If you need your stuff yesterday, order it from Murrays today. At least you'll get it tomorrow. Thanks again.
L.A., Las Vegas, NV
The parts we purchased from you this past winter have been perfect. You did a great job helping us choose what we needed. We have really been enjoying our Hobie 16. You are the best. Thanks again.
M.K., Portland, ME
You folks at Murrays are awesome! I called on Friday afternoon and ordered the Velocitek knotmeter. The sales rep said it would still go out that day and I should have it Tuesday. Tuesday afternoon the Velocitek arrived! Thanks very much for the great service!
S.F., White Bear Lake, MN
I received my halyard today in the mail. Just wanted to let you know that it is a real pleasure dealing with Murrays. Everything is made to the correct lengths, the workmanship is top notch, and the delivery is fast. The only thing that you guys could do to please me more is to open up a shop in my hometown. Thank you again.
P.S., Holly Springs, NC
It has been a pleasure dealing with Murrays. You really know how to treat customers and I will use Murrays as my preferred supplier in the future. I understand that mistakes can be made but was impressed with how you handled them.
D.R., Winchester, TN
Thank you. We received our order and are so pleased your service-- friendly, timely and everything we ordered has arrived. We look forward to doing business with you again in the future.
R.S., Stockton, CA .
My
order has been received. All in good shape. All items ordered are
what I expected and more. Thank you for your fine service!
R.C., Oroville, WA
On
Tuesday of this week I placed an order with Tom. We discussed when
it might arrive, as I'm competing in the "Round Treasure Island
Regatta" this weekend. Because part of the order was standing
rigging that would need to be manufactured by your staff, Tom expedited
the order and I received it the next day. I've been doing business
with you for over 10 years and your customer service has always been
as good as it gets, yet this time it was even better. How is that
possible?
Kudos to your entire staff.
A loyal, grateful, completely satisfied customer. - Bob Engellenner
(Nacra 5.8 sailor)
Your
company is outstanding, and your customer service is beyond belief.
It is a pleasure to do business with you.
B.A., Mammoth Lakes, CA
I
very much appreciate your proactive assistance with this, and can see
why Murray's is an absolute leader in this field.
J.C., Fogelsville, PA
Thanks
for being so good at keeping your customers happy! It is a pleasure
to work with a company like yours.
B.G., Bloomingdale, IL
Wow.
I'm almost speechless. Thanks alot. Look forward to our future orders
getting bigger with you.
R.R., Santurce, PR
I
appreciate your prompt attention to my request. In today's market, it
is refreshing to know someone cares!
R.P., Rochester, NY
I
was very impressed with your customer rep. He actually had a big guy
there try these things on for me to verify the fit.
-C.A., Merritt Island, FL
Working
with you all at Murrays makes life so much easier. That extra effort
to make things work when 'Murphy' comes around is truly appreciated.
C.J., San Diego, CA
Thanks
again for contacting me. You guys are awesome each time I work with
you! Keep it up!
-B.P., Easley, SC
Thanks
for following up. You guys have great service.
-D.H., Medford, NJ
Dear
Murrays Crew, I wanted to take a moment and express my gratitude for
a job well done. I am a fairly new Hobie sailor and your products have
really made the difference between a tough day and a terrific day of
sailing. I appreciate the easy to use catalog, the friendly telephone
sales people and the helpful and easy to order from website... I am
so impressed with your company that just this weekend I passed along
my catalog to a new Hobie owner in our little sailing club. Keep up
the good work and I'll continue to send customers your way.
-J.W., Brunswick, GA
Hi,
rec'd my order, record time, as usual. It is such a pleasure to do business
with such an organized company. I always enjoy it! Thank you.
-K.W., Big Bear, CA
Thank
you so much. Murrays is one of the most professional companies I have
ever worked with.
-D.T., Fountain Valley, CA
Thanks
for the quick response. There is a reason you get a healthy share of
my business, service like this at the top of the list.
-D.A., Truckee, CA
I
was extremely pleased and impressed with Murrays service and Stan's
help. This is the kind of company folks return to year after year --
and for good reason.
-R.M., South Africa
Just
wanted to thank you at Murrays for the quick response to my order.
-Dean
You
guys run a first class operation and it is a pleasure doing busines
with you. The competition is far behind.
-W.W., Boulder, CO
Thank
you again for your help and advice... Murrays is the best thing to ever
add to the joy of sailing.
-S.D., Carson City, NV
Thanks
for coordinating the purchase of my new sails and expediting the delivery
on time for Memorial Day. It's a pleasure dealing with Steve Murray
and everyone at Murray's.
-J.M., Kempton, PA
Thanks
for your help this summer. You put together a super-jib kit and had
it to me in eight days. I love it. ... Thanks again for your prompt
response and solution for a guy who was about to sell his 17'.
-P.C., Flint, MI
Murray's
customer service is terrific!
-J.M., Santa Barbara, CA
I
have been using your products for many years and am quite satisfied
with the proven performances.
-T.S., Patrick AFB, FL
I
would like to take the opportunity to thank you and your employees for
the excellent service I've received over the past decade.
-D.D., Cherry Hill, NJ
Your
staff has been very helpful and suggestive in ways to deal with replacement
and upgrade parts. I am certain I will again look to your company for
the best choice of replacements.
-J.G., Gig Harbor, WA
I
have been using your products for 3 years now and I feel that you are
the best source of small cat equipment.
-C.B., Pacific Grove, CA
Thanks
for the service!
-G.W., Santa Rosa, CA
Your
company has an excellent reputation in the industry.
-G.G., Granger, IN
I
congratulate you on your kind and friendly employees. They are willing
to do whatever to help out the customer.
-P.B., Miami, FL
Thanks
for your prompt service. I'm certain to be in touch again when I need
parts or accessories.
-R.J., Hong Kong
I've
made several purchases from you before, and I was pleased with your
service.
-D.K., Rochester, NY
In
closing, what I am trying to say is thank you for a fine product which
has saved me many times, but on this occasion it went above the call
of duty.
-B.R.
I've
dealt with Murrays for over a decade now, and they are great folks.
They really try to do a good job, and I always call them first (since
my local dealer went out of business)...
-A.B.
Just
to say thanks for all the good service you've given me this summer sailing
season. Steve has personally taken my orders on the phone and rushed
stuff overnight to keep me "sheeted in."
-D.M., Atlantic Beach, FL
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